Cake Delivery Service

For your piece of mind Regency Cakes offers a delivery service for any cake (diary schedule permitting). We have a dedicated van with extra shock absorption, minimising vibration on your cake. This ensures it arrives in pristine condition. Our delivery service covers Cambridge, Newmarket, Bury St Edmunds, Ely and throughout Cambridgeshire, Suffolk, Norfolk, Herts, Essex, and London.

Wedding Cake Delivery And Associated Services

We aim to deliver and set-up every wedding cake we make (unless click and buy) at your chosen reception venue. We include this service in your quote and it covers a 25 mile radius from our premises. However, if the distance to your venue exceeds this area, don’t worry. Any additional costs will be included in the quote you receive, so there are no hidden extras. We are proud to be a recommended supplier by many of the local wedding venues. These include Bedford Lodge, Swynford Manor, Lanwades Hall, Tuddenham Mill, Quy Mill and Chippenham Park to name but a few.

Third-Party Floral Coordination Service

Where Regency Cakes is requested to liaise with, coordinate, or assist in the arrangement or placement of flowers supplied by a third party (such as a florist or the customer), this activity is treated as a separate service and is subject to VAT.

This includes (but is not limited to):

• Communicating with the florist to confirm flower types, colours, or delivery times
• Receiving, checking, or positioning flowers on or around a cake
• Placing floral decorations as part of the overall cake presentation

Regency Cakes does not act as the supplier of the flowers themselves. However, the time, skill, and service provided in handling, positioning, or managing these decorations constitutes a taxable supply of services for VAT purposes. A separate line for this service will appear on your invoice.

Food Safety & Due Diligence:

At Regency Cakes, food safety is paramount. We will only accept and use flowers on cakes if we are satisfied through clear labelling, communication with the supplier, or our own checks that they are non-toxic and suitable for use in contact with food. We take all reasonable steps to ensure flowers are correctly prepared for safe use on edible products, including the use of food-safe barriers (e.g. sealed picks, floral tape, and protective wrappings) to prevent contamination.

We reserve the right to refuse the use of any flowers that appear unsafe, improperly labelled, or unsuitable for use on a food product. The final decision on flower placement and food safety rests with Regency Cakes to protect our clients and comply with food hygiene standards.

 

Cake Stand and Knife Loan / Hire Return Policy

If we have loaned / hired you any cake stands, bases, or knives, we can arrange to collect them from your venue—please note that a collection fee may apply depending on the distance. This activity is treated as a separate service and is subject to VAT. Alternatively, if you prefer, you’re welcome to return them to us by 10am on the next working day.

A returnable deposit may be required for the hire of these items. The stand and/or knife is your responsibility to return in good condition and in full by 10am the next working day following your event. Failure to return the items within this time, unless agreed in advance, may result in the loss of your deposit. Additional charges may apply if late return results in the need to replace items.

We kindly ask that the name and contact details of the person returning the items be provided to us in advance.

Party Cake Delivery Service

Many party cakes are collected from our shop, we will ensure they are securely packaged to help you with transport. We recommend they are carried in the boot on a flat surface, especially if they are multi-tiered stacked cakes. However, if you are ordering for a surprise or you are concerned about transporting the cake yourself, we do provide a delivery service. This is dependant on our diary and there will be an additional delivery charge for this service.

Corporate Cake Delivery Service

We provide a delivery service for our corporate cakes but they can be collected from the shop. This is arranged at a time and place to suit your event and can also includes set-up if required.